Head of Operations job description

This Head of Operations job description can be used to attract experienced candidates capable of leading your business and promote its growth.

Head of Operations responsibilities include

Ensuring regulatory compliance
Overseeing enforcement of IT systems
Collaborating with other senior management to devise new strategies

Job brief of the Head of Operations

The lookout is for a Head of Operations who can supervise daily activities across departments like IT, finance and regulatory compliance. The responsibilities of a Head of Operations constitute of designing of policies, supervising customer service and enforcing technology solutions. As a head of operations, you must be a responsible leader with a strategic and analytical mind and should have a vast knowledge of the business. Your commitment to productivity and compliance can prove fruitful. Ultimately, you’ll ensure that our operations run smoothly and that our people are productive.

Responsibilities of the Head of Operations are as following

Ensuring compliance with local and international laws, e.g. data protection
Formulating business strategies with the other members in the executive team
Superintending the implementation of technology solutions throughout the organization
Implementing efficient processes and standards
Formulating policies that align with the overall strategy
One who can evaluate risk and lead quality assurance efforts
Reporting on operational performance and suggesting improvements
Co-ordinating customer service operations
Finding ways to ensure customer retention
Managing contacts and relations with vendors, partners, customers, and other stakeholders
Supervising expenses and budgeting to assist the organization in optimizing its costs and benefits
Mentoring and motivating teams to achieve productivity and engagement

Requirements for the job of Head of Operations
Experience and qualifications

Proven experience as Head of Operations, Operations Director or a similar leadership role
BSc/BA in Business, Computer Science or other relevant fields
Experience with implementing IT systems
Knowledge of data analytics and reporting

Skills

Knowledge of various business functions including HR, finance, supply chain and IT
Outstanding communication and negotiation skills
A Problem-solving attitude
On who is good with numbers and financial planning
Excellent organizational and leadership ability
An analytical mind

You can use this template for hiring your smart head of operations and give the best candidates an opportunity to be your helping hand.