This job description template for Strategic Account manager is optimized for use in attracting experienced candidates capable of leading your business and promote its growth.
Job brief of a Strategic Account Manager
We wish to hire an individual for the role of a Strategic Account Manager who will play a critical role in building relationships with significant clients. You will ensure that the needs and expectations of the clients are met remarkably. You should also be able to identify new opportunities to increase sales.
As a Strategic Account Manager, the individual will represent our company. The individual will have active interactions with our major clients with excellent communication skills along and customer service attitude. You will hold the responsibility of achieving sales quota and strategic account targets.
The responsibilities of a Strategic Account Manager are:
Managing our key accounts portfolio
Handling complaints and problems in a timely and effective manner
Achieving assigned strategic account objectives
Communicating with major clients regularly and respond to specific queries
Establishing healthy and long-term client relationships
Suggesting solutions and innovative ideas meet the needs of the client
Acting as the liaison between key customers and internal teams
Preparing monthly, quarterly and annual reports
Monitoring sales performance metrics
Identifying and approach new potential strategic customers
Requirements for a Strategic Account Manager
A sales experience in a B2B environment
The candidate should be available to travel as needed
Hands-on experience as a Strategic Account Manager or Key Account manager
Experience with CRM software and Account management systems
Strong negotiation skills
A problem-solving attitude
The ability to address customer requests on time
An understanding of sales performance metrics
Excellent communication and interpersonal skills
An attitude for building strong client relationships
A graduation degree in Sales, Business Administration or any relevant field
Cloud based solution, designed for small and medium scale businesses.